This certificate was granted after a rigorous process of auditing of the systems and procedures followed by IDC India during the course of design and conduct of its market research, advisory and Go-To-Market services.

This is in line with IDC India's strong focus on delivering high quality products and services to its customers.

Commenting on this achievement Kapil Dev Singh, Country Manager, IDC India said, "The overall purpose of this certification for IDC India is to ensure that we understand the needs of our customers and that we translate these needs into deliverables in a way that is consistent and reliable. This certification has come as a result of the clarity of our vision and the hard work put in by the whole team at IDC India. Our clients can be confident that IDC India will continue to provide the high quality research and advisory services they have come to expect, well into the future."

This certification for IDC India is a milestone in the history of the company and means:

1. A high degree of customer orientation across the organization in terms of people and processes
2. Alignment of the individual executive's "Key Result Areas" with organizational goals, leading to increased clarity amongst employees with respect to their job roles and responsibilities
3. System and process orientation across the organization with improvement metrics clearly identified and defined.

IDC India believes that the decision to become an ISO 9001:2000 certified company is a proactive one that not only anticipates the demands of the market, but also demonstrates a deep commitment to providing quality services to all its customers.

Note: ISO 9001:2000 is the requirement of a Quality Management System (QMS) as laid down by the International Organization for Standardization (ISO). The requirements specified under ISO 9001:2000 carry the essence of the best practices of a robust QMS in a wide variety of organisations.