Customers are changing – they are more demanding. The landscape of business is changing – it’s more demanding. But how do you balance the requirements of both profitably? How do you manage efficiency and service?

BT cordially invites you to an exclusive evening roundtable. We've got the
best brains in the market together: Avaya, the global leader in Intelligent
Communications, and IDC the leading IT research and advisory firm, to
discuss the importance of understanding customer service innovation and its implications when considering how to improve customer service in the contact center whilst controlling costs.

Drive Efficiency, Reduce Costs, and Improve Performance

By joining us at this exclusive roundtable, you’ll discover:

• All about customer service innovation and the big trends underpinning it 

• The potential impact of technology on Customer Service Innovation 

• What are the next steps towards Intelligent Communications and the impact they can have on your business. 

• How firms like yours are improving the performance of their contact centers whilst controlling costs. 

You’ll also receive a complimentary copy of IDC’s latest Executive Brief that discusses the importance of hosted contact centers in customer service innovation and its role in driving competitive advantage.