| 9:00-9:30 |
Registration |
| 9:30-10:00 |
Key Note Speaker |
| 10:00-10:35 |
Strategies for Success
in the North American BPO Market |
| 10:35-11:10 |
Transforming technical
support into competitive advantage |
| 11:10-11:30 |
Tea Break |
| 11:30-12:05 |
Asia - Threat or
Opportunity |
| 12:05-12:40 |
Creating a Dynamic
Environment: Enterprise Adoption of Utility
Computing |
| 12:40-1:40 |
Networking Lunch |
| 1:40-2:15 |
Multilingual,
Multichannel Integrated BPO: A way to move up the
Value Chain |
| 2:15-2:50 |
India as a outsourcing
destination |
| 2:50-3:10 |
Capturing the European
Market |
| 3:10-3:45 |
Industry Speaker (WeP) |
| 3:45-4:00 |
Tea Break |
| 4:00-4:30 |
Panel Discussion |
| 4:30 |
Vote of Thanks |
