| Strategies for Success
in the North American BPO Market |
| Mr. Jason Bremner, Director Canadian Outsourcing
Services, IDC |
| North America has
traditionally been the biggest market opportunity
for Indian IT and IT enabled service providers.
With more and more businesses joining the
bandwagon as users of offshore outsourcing and the
existing ones moving up the maturity curve, the
suppliers surely need to re-examine & re-align
their strategies to ensure success. Jason, in his
presentation, will examine current and future
trends in the BPO market for North America, and
help interested parties in the Indian market to
determine how their strategies should change to
capture this market opportunity.
In addition Jason will also discuss the
opportunities for offshore outsourcing in Canada,
which is positioned both as a supplier and user
base. This makes Canada uniquely placed in the
context of the outsourcing market at a global
level. |
| Cracking the diverse
European Markets |
| Ms. Marriane Kolding, Research Director, European
Services Research Group, IDC |
| The European IT and
Business Services Marketplace is as diverse as it
is large. Given the diversity of legislative,
linguistic and cultural factors, it is a market
that requires significant attention. Marianne in
her presentation will focus on some of the
opportunities that exist in the European
marketplace and how can they be tapped by Indian
service providers. She will also address concerns
and threats for Indian providers coming from the
emergence of providers in Eastern Europe and other
markets. |
| Asia - Threat or
Opportunity |
| Mr. Phil Hassey, Associate Director, Asia/Pacific
Services, IDC |
Whilst the Asian
marketplace currently is the global region with
the most immature adoption of offshore outsourcing
services, clearly it is going to experience
phenonomal growth in coming years both as a demand
location for services and as a supply of services.
Mr. Hassey will focus on the Japanese, and Chinese
markets, examine the connected nature of the two
markets as well as the opportunity or competitive
threat, depending upon ones perspective of China
as a delivery center, China has a number of
advantages and disadvantages when compared with
India and focus will be made upon these
attributes. |
| Creating a Dynamic
Environment: Enterprise Adoption of Utility
Computing |
| Mr. David Tapper, Director, IT Outsourcing and
Utility Services and Global Offshore Services, IDC |
| Customers are under
increasing pressure to gain access to a set of
flexible and dynamic application and business
processes that can meet real-time changes in the
business environment while minimizing costs. To
support these requirements, customers are looking
toward leveraging emerging technologies, such as
SOA and Web Services, as well as service delivery
models, such as utility computing, which are
integrating these technologies as part of
provisioning this type of service. This
presentation will highlight how customers are
adopting these new technologies; how they are
leveraging utility computing services; and what
are expected future customer adoption patterns for
this emerging service model. This presentation
will also highlight the strategies that services
companies and outsourcers are utilizing to meet
customer need in accessing a utility computing
service in today's market as well as the
opportunities and challenges that offshore players
face in what IDC believes will be a disruptive
market. |
| India as Outsourcing
Destination: Outsmarting the Challengers |
| Mr. Pradeep Gupta, MD, IDC (India) Limited |
| With clear-cut
advantages like quality with cost arbitrage, India
has earned the sobriquet of "The preferred
outsourcing destination." India has also
moved up the value chain from merely providing
resource augmentation services, to delivering
product design and R&D services. But the road
ahead seems bumpy and crowded with competition
from ‘new’ locations like Russia, China and
Ireland. How can India out-maneuver them and
maintain its hold on the pole position? Learn all
about it in this session! |
| Multilingual,
Multichannel Integrated BPO: A way to move up the
Value Chain |
| Prashant Sahni, CEO,
Tecnovate eSolutions |
| Vendors in India today
are evaluating strategies for maintaining their
market leadership by adding significantly to
geographic scope and service capabilities. There
is a need to ramp up operations and move up the
value chain quickly by adopting diverse delivery
capabilities. One of the effective strategies here
will be to offer multilingual, multichannel, and
integrated BPO services. By strategically
identifying the right space in terms of vertical
market, geography, and size bands, solution
sellers can profit. Success will come to those
that offer timely and complete solutions with
multichannel capacity. The presentation will
address the business model adopted for leveraging
on this opportunity and benefits derived thereon. |
| Transforming
technical support into competitive advantage |
| H.R. Shiever,
Managing Director, Pacific region, Citrixonline |
| Mr. H.R. Shiever will
discuss the competitive advantages that can be
achieved through the use of virtual remote access
technologies in the outsourced technical support
environment. He will focus on customer
satisfaction improvements, productivity gains, and
best practices for competitive advantage in the
outsourcing market. |
