IDC India presents “IDC’s Asia Pacific Unified Communications Conference 2008: Communication as a Strategic Tool" 

As enterprises become increasingly globalize, they are entering a complex business environment where they need to manage employees, customers, partners who could be based anywhere in the world. The new competitive dynamics intensify the need for a more flexible and intuitive communication system that can help enterprises gain a competitive edge. 

But, how does an enterprise bridge the current chasm of disparate communication applications and systems that do not interoperate, and multiple devices that represent separate communication modes? CIOs are under an increasing pressure to ensure that communication applications and equipment are aligned with the new business processes. They are required to build innovative solutions with limited resources. Enterprises want to protect their past investments in communication applications and yet embrace new applications such as video conferencing and multimedia contact center. Unified Communications (UC) holds the promise of meeting the many communications needs in a comprehensive manner. 

Unified communications is not just about integrating communication applications on to a common IP platform. It necessitates a whole new CIO mindset that sees business communication as a strategic tool for meeting business goals. It transforms commonplace business applications into smart intuitive collaborative environments for instant decision-making and fast turnaround. 

At IDC’s Asia Pacific Unified Communications Conference 2008: Communication as a Strategic Tool, IDC India and its partners will educate CIOs and business managers about the following:

• UC's promise to meet the needs of the info-worker 

• UC ecosystem's readiness to meet enterprises' needs

• UC applications' uptake in India

• Unified communications' tryst with business processes

• Mobility: A linchpin in the UC promise

• Video conferencing: How is it changing the collaboration paradigm

• Changes in the contact center to drive excellence in customer interaction

Business communication is on the cusp of a new era in which communication plays a central role in helping information workers deliver with speed and accuracy. The new industry focus on unified communications resonates with the need for a flexible and cost effective solution that leverages new technologies and communication devices. The IDC event will focus on how unified communications is emerging as a strategic tool to accelerate business growth. It will provide you with the opportunity to demonstrate your UC solutions to your target customers.

CIOs/CTOs of top Indian enterprises responsible for developing and guiding implementation of the IT strategy for their enterprise. 

The business enterprise may be from any of the following vertical industries: 

• IT/IT Services 

• BPOs/ Call Centres and IT-enabled Services 

• Pharmaceuticals, Medicine and Healthcare 

• Banking and Finance 

• Insurance and Investment houses 

• Energy and Utilities 

• Government and law enforcement agencies 

• Travel and Transportation services 

• Chemicals and Petrochemicals 

• Railways, Highways, Power and other public utilities 

• Warehousing and Logistics 

• Internet Service Providers 

• On-line Businesses