Synopsis: This study aims to capture the findings of an India-wide survey on the satisfaction of mobile services users. The survey was conducted on a sample of 4,760 mobile (GSM and CDMA) services users in 18 cities including the four metros (Delhi, Mumbai Chennai, Kolkata). This report presents the survey findings in terms of subscriber preferences across 18 cities, comparative ranking of ten major service providers, usage of value added services and satisfaction levels with specific service attributes like pre-sales, billing and customer care.. |
